Cancellation Policy
Last Updated: October 2026
At RefixPro, we understand that plans can change. This Cancellation Policy explains how customers can cancel or reschedule a service request.
1. Service Request Cancellation
Customers may cancel a service request at any time before the service has been started.
To cancel a request, please contact RefixPro through the phone number, WhatsApp, or contact details provided on our website.
2. Cancellation Before Technician Visit
If you need to cancel or reschedule a service before a technician has been assigned or dispatched, please inform us as soon as possible.
We will make reasonable efforts to accommodate your cancellation or rescheduling request.
3. Cancellation After Technician Dispatch
If a technician has already been assigned or dispatched for an on-site service, cancellation may be subject to applicable visit, inspection, or service charges, where applicable.
Any such charges will be communicated to the customer before being applied.
4. Cancellation After Service Has Started
Once repair, maintenance, installation, troubleshooting, or any other service has started, cancellation may not be possible without applicable charges for the work already performed, inspection, visit, parts, or other services provided.
5. AMC Cancellation
AMC (Annual Maintenance Contract) cancellation terms may depend on the specific AMC plan and its agreed terms.
Customers should review the applicable AMC terms before confirming the service.
6. Rescheduling
Customers may request to reschedule a service appointment by contacting RefixPro in advance.
Rescheduling is subject to technician availability and service-area availability.
7. Cancellation by RefixPro
RefixPro reserves the right to cancel or reschedule a service request due to circumstances such as technician availability, service-area limitations, technical issues, unforeseen circumstances, or other operational reasons.
Where possible, customers will be informed about the cancellation or rescheduling.
8. No-Show
If a customer is unavailable at the agreed service location or does not respond to the technician at the scheduled time, the visit may be treated as a no-show.
A subsequent visit may be subject to applicable visit or service charges.
9. Refunds
If any payment has been made for a service and the cancellation qualifies for a refund, the applicable refund will be processed according to the payment and service terms applicable to that request.
Refund processing time may depend on the payment method and payment provider.
10. How to Request Cancellation
To cancel or reschedule a service request, please contact RefixPro using the contact information available on our website.
Please provide your name, contact number, service request details, and preferred cancellation or rescheduling date so that we can process your request efficiently.
11. Policy Changes
RefixPro may update this Cancellation Policy from time to time to reflect changes in our services, processes, or applicable requirements.
Any updated version will be published on this page with the revised date.
12. Contact Us
If you have any questions regarding this Cancellation Policy or your service request, please contact RefixPro through the contact details provided on refixpro.in.
RefixPro
Laptop, MacBook, Windows & IT Support Services
Website: refixpro.in
