Terms & Conditions — RefixPro
Last Updated: 06 October 2026
Introduction
Welcome to RefixPro.in (“RefixPro”, “we”, “us”, or “our”).
These Terms & Conditions govern your use of the RefixPro website and your interaction with our IT support, device repair, maintenance, technical support, and AMC-related services.
By using our website, submitting a service request, contacting us, or requesting our services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.
If you do not agree with these terms, please do not use our website or services.
1. Our Services
RefixPro provides technology-related services, which may include:
- Laptop repair and servicing
- Desktop and PC services
- Mac and MacBook services
- iPhone and iPad services
- Android phone services
- Tablet services
- Windows and software support
- IT support and troubleshooting
- Hardware-related technical support
- Cleaning and maintenance
- Data-related technical assistance
- AMC / Annual Maintenance services
- On-site technical support
- Remote technical support
- Pickup and delivery service, where available
- Other IT and device-related services as agreed with the customer
The availability of a particular service may depend on the device, location, technical issue, parts availability, and service requirements.
2. Service Request Does Not Mean Automatic Confirmation
Submitting a service request through our website does not automatically mean that your service appointment has been confirmed.
After receiving your request, our team may contact you to:
- Understand your requirement.
- Confirm your contact and device details.
- Discuss service availability.
- Understand the reported problem.
- Arrange inspection or diagnosis where required.
- Provide an estimated service charge or quotation where applicable.
- Confirm the service before proceeding.
A service will be considered confirmed only after communication and confirmation from RefixPro.
3. Diagnosis and Service Charges
The actual problem with a device may not always be identifiable from the initial information provided through the website.
Where required, the device may need to be inspected or diagnosed before the final service cost can be determined.
Service charges may depend on:
- Nature of the problem
- Device model
- Parts or components required
- Labour involved
- Software or technical requirements
- Service location
- Additional work identified during diagnosis
Where applicable, RefixPro may communicate an estimate or quotation before proceeding with chargeable work.
The final amount may differ from an initial estimate if additional issues are identified and additional work is approved.
4. Customer Approval
Where a quotation or additional charge is applicable, RefixPro may request customer approval before proceeding with additional chargeable work.
Customers are encouraged to review the service details and charges before approving the work.
Any additional service requirement identified after the initial request may require separate approval.
5. Payment
No payment is required merely for submitting an initial service request through the website unless specifically stated otherwise.
Payment, where applicable, will generally be requested after the service scope and applicable charges have been confirmed.
The applicable payment method and payment timing may be communicated to the customer by our team.
6. Device and Data Responsibility
Customers are responsible for providing accurate information about their device and reported issue.
Before handing over a device for repair or service, customers should, where possible:
- Back up important data
- Remove unnecessary personal information
- Secure important accounts
- Keep necessary passwords or access information available only when required for the requested service
- Inform our team about any important data or special requirements
RefixPro will take reasonable care while handling customer devices. However, repair, troubleshooting, software installation, hardware replacement, or other technical work may involve risks to data, software, settings, or device functionality.
Customers should maintain their own backup of important data before service.
7. Passwords and Access Information
Certain technical services may require access to a device, operating system, application, or account.
Customers should provide only the access information reasonably necessary for the requested service.
RefixPro will not intentionally use customer login credentials for purposes unrelated to the requested service.
Customers should change passwords after service where they believe it is appropriate.
8. Parts and Replacement Components
Where replacement parts or components are required, availability may depend on the device model, manufacturer, supplier, market availability, and other factors.
The availability, type, brand, specification, and cost of replacement components may be discussed with the customer before installation where applicable.
Additional time may be required when a required component is not immediately available.
9. Third-Party and Manufacturer Warranty
RefixPro is an independent service provider unless specifically stated otherwise.
Manufacturer warranties, third-party warranties, or other warranty arrangements may have their own terms and conditions.
Where a device is covered by a manufacturer’s warranty, customers should consider whether obtaining service from an independent provider could affect that warranty.
RefixPro does not claim manufacturer authorization unless specifically stated.
10. Service Warranty
Any warranty provided by RefixPro on a particular repair or service will depend on the nature of the work performed and the terms communicated to the customer.
Service warranty, where applicable, may cover the specific repair or replaced component and may not cover unrelated faults, physical damage, liquid damage, accidental damage, misuse, unauthorized modification, or subsequent problems unrelated to the original service.
Specific warranty terms may be communicated at the time of service.
11. Pickup and Delivery
Pickup and delivery services may be available for selected locations and service types.
Availability may depend on:
- Customer location
- Device type
- Service requirement
- Operational availability
- Distance
- Other service conditions
Pickup or delivery arrangements will be communicated and confirmed separately where applicable.
12. On-Site and Remote Support
For on-site services, the customer should provide reasonable access to the location and device required for the service.
For remote support, the customer may need to provide appropriate remote access or follow technical instructions provided by our support team.
Remote support may not be suitable for every technical problem.
13. Customer Responsibilities
Customers agree to:
- Provide accurate contact and device information.
- Provide accurate information about the reported problem.
- Cooperate with reasonable service requirements.
- Provide access to the device where necessary.
- Maintain backups of important data.
- Inform RefixPro about relevant device conditions or previous repairs.
- Make approved payments within the agreed timeframe.
- Use the website and services lawfully and responsibly.
14. Website Use
You agree not to misuse the RefixPro website.
You must not knowingly:
- Submit false or misleading information.
- Attempt to gain unauthorized access to the website or its systems.
- Introduce malicious software or harmful code.
- Interfere with website operation.
- Use the website for unlawful purposes.
- Attempt to collect information from other users without authorization.
RefixPro may restrict or suspend access where misuse or security concerns are identified.
15. Website Information and Availability
We make reasonable efforts to keep information on the website accurate and up to date.
However, service descriptions, availability, estimated pricing, service areas, operating information, and other website content may change without prior notice.
We do not guarantee that the website will always be available, uninterrupted, error-free, or completely free from technical issues.
16. Third-Party Links and Services
Our website may contain links to third-party websites or services, including communication platforms such as WhatsApp.
These third-party services operate under their own terms, policies, and privacy practices.
RefixPro is not responsible for the content, availability, security, or policies of third-party websites or services.
17. Limitation of Liability
To the extent permitted by applicable law, RefixPro will not be responsible for losses arising from:
- Information or specifications incorrectly provided by the customer.
- Failure to maintain a backup of important data.
- Pre-existing device faults.
- Hidden or previously undetected hardware or software problems.
- Problems unrelated to the original service.
- Third-party software, applications, services, or platforms.
- Manufacturer or third-party failures.
- Events beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.
18. Cancellation or Change of Service Request
If you need to cancel or change a service request, please contact RefixPro as soon as possible.
Cancellation, rescheduling, or additional charges, where applicable, may depend on the stage of service, technician availability, pickup arrangements, parts ordered, or work already performed.
Please refer to our Cancellation Policy for additional details.
19. Privacy
Information submitted through our website and service channels is handled in accordance with our Privacy Policy.
Our Privacy Policy explains the types of information we may collect, how we use it, and how we handle customer information.
20. Intellectual Property
Unless otherwise stated, content available on RefixPro.in, including:
- Website text
- Logos
- Branding
- Graphics
- Images
- Design elements
- Original content
may be owned by or used by RefixPro and may not be copied, reproduced, modified, distributed, or commercially used without appropriate permission.
21. Changes to These Terms
RefixPro may update these Terms & Conditions from time to time to reflect:
- Changes to our services
- Changes to website functionality
- Changes in business practices
- Changes in applicable laws or regulations
The updated version will be published on this page with a revised Last Updated date.
22. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute arising in connection with our services or these Terms & Conditions will be subject to the jurisdiction of the appropriate courts, subject to applicable law.
23. Contact Us
If you have questions regarding these Terms & Conditions, our services, or a service request, you can contact us:
RefixPro.in
Email: refixpro.in@gmail.com
Phone: +91 96139 32932
We encourage customers to contact us first so that we can try to resolve any service-related concern or complaint.
