Privacy Policy

Last Updated: 02 October 2026

Introduction

RefixPro.in (“RefixPro”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website and requesting our IT, device repair, technical support, and AMC services.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices available to you.

This Privacy Policy applies to our current service-focused website and covers IT support, device repair, maintenance, AMC services, service requests, contact enquiries, and related communications.

1. Information We Collect

When you use our website, contact us, or submit a service request, we may collect information such as:

Personal and Contact Information

• Full name
• Phone number
• WhatsApp number, if provided
• Email address
• Service address
• City
• Pincode

Device and Service Information

Depending on your request, we may collect:

• Device type
• Device brand
• Device model or device name
• Operating system or software information
• Description of the technical problem
• Service required
• Preferred service method
• Preferred service date and time
• Other information you voluntarily provide about your device or service requirement

Website and Technical Information

Our website or the services used to operate it may automatically receive certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of visits
• Referring website or source

The exact information collected may depend on the website features and third-party services enabled on the website.

2. How We Collect Information

We may collect information when you:

• Submit a Request a Service form
• Submit a contact or enquiry form
• Contact us through WhatsApp
• Contact us by phone or email
• Request IT support
• Request device repair or maintenance
• Request AMC services
• Communicate with our support team
• Browse or interact with our website

We only request information that is reasonably relevant to responding to your enquiry or providing the requested service.

3. Why We Use Your Information

We may use the information you provide to:

• Respond to your service enquiry
• Contact you regarding your service request
• Understand your device and technical issue
• Arrange or coordinate service
• Provide IT support and technical assistance
• Provide repair, maintenance, troubleshooting, installation, or related services
• Provide AMC-related services
• Prepare or communicate service estimates or quotations where applicable
• Confirm service details and appointments
• Communicate service status or updates
• Respond to questions, complaints, or support requests
• Maintain service and communication records
• Improve our website and services
• Protect our website and systems from misuse or security threats
• Meet applicable legal or regulatory requirements

We do not use your information for purposes unrelated to the services or communications described in this Privacy Policy unless permitted or required by applicable law.

4. Service Requests and Customer Information

When you submit a service request, submitting the form does not by itself guarantee that a service appointment has been confirmed.

Our team may contact you to:

1. Understand your requirement.
2. Confirm device and service details.
3. Discuss availability and service method.
4. Inspect or diagnose the issue where applicable.
5. Provide an estimate or quotation where applicable.
6. Confirm the service before proceeding.

Information submitted through a service form may be retained as part of our customer or service records for legitimate business, support, legal, or dispute-resolution purposes.

5. WhatsApp and Third-Party Services

Our website may provide WhatsApp buttons or links so that you can contact RefixPro.

When you choose to contact us through WhatsApp, your communication is also subject to WhatsApp’s own terms and privacy practices.

Information that you voluntarily send through WhatsApp may be received by RefixPro for the purpose of responding to your enquiry or providing the requested service.

We may also use third-party technology providers for website hosting, email delivery, forms, security, analytics, or other website functionality.

Where third-party services process information on our behalf, we seek to use them only for appropriate business and service-related purposes.

6. Cookies and Similar Technologies

RefixPro may use cookies and similar technologies to:

• Keep the website functioning properly
• Improve website performance
• Understand website usage
• Improve user experience
• Support website security and administration
• Measure website traffic where analytics services are enabled

Some third-party services used on the website may also place their own cookies or similar technologies.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Website Analytics

If analytics services such as Google Analytics are enabled on our website, they may collect information about how visitors interact with the website, such as pages visited, general usage patterns, device or browser information, and similar technical information.

We may use analytics information to understand website performance and improve our website and services.

Analytics services may process information according to their own privacy policies and terms.

8. How We Protect Your Information

We take reasonable measures to protect information submitted through our website and business communication channels against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no website, internet transmission, email system, or electronic storage system can be guaranteed to be completely secure.

You should avoid submitting unnecessary sensitive information through public website forms, email, or WhatsApp.

9. Sharing of Information

RefixPro does not sell your personal information as a commercial product.

We may share or provide access to relevant information where reasonably necessary for:

• Providing the requested service
• Website hosting and technical operation
• Email or communication delivery
• Website security
• Analytics, where enabled
• IT and technology support
• Legal or regulatory requirements
• Responding to lawful requests
• Protecting the rights, property, or security of RefixPro, our customers, or others

We aim to limit information shared with service providers to what is reasonably necessary for the relevant purpose.

10. Data Retention

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to enquiries
• Providing services
• Maintaining service records
• Customer support
• Resolving complaints or disputes
• Accounting or business records
• Meeting legal or regulatory obligations
• Protecting our legitimate business interests

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our operational practices.

11. Your Choices and Rights

Depending on applicable law and the circumstances of processing, you may have rights concerning your personal data, including the ability to:

• Request information about personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a complaint or grievance regarding the handling of your personal information

Some requests may be subject to applicable legal, contractual, or record-retention requirements.

You can contact us using the details provided in the Contact Us section below.

12. Accuracy of Information

When submitting a service request or enquiry, please provide accurate and current information.

If any information you have provided to us changes, you may contact us to request an appropriate correction.

13. Children’s Privacy

Our website is intended for general users seeking IT, device repair, maintenance, and related services.

We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action where required.

14. External Websites

Our website may contain links to third-party websites or services, including communication or technology platforms.

RefixPro is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to website functionality
• Changes to technology or third-party services
• Changes in applicable laws or regulations
• Changes to our privacy practices

When we update this policy, we may revise the Last Updated date shown at the top of this page.

We encourage visitors to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, want to request correction or deletion of your information where applicable, or have a privacy-related complaint, you can contact us:

RefixPro.in
Email: refixpro.in@gmail.com
Phone: +91 96139 32932

Please include your name, contact details, and enough information about your request for us to understand and respond appropriately.

Website Service Scope

RefixPro currently provides technology-related services including IT support, laptop and desktop services, Mac/MacBook services, iPhone/iPad services, Android and tablet services, software support, maintenance, and AMC-related services.

This Privacy Policy does not currently cover online product sales, product shipping, e-commerce checkout, or online product returns/refunds because these features are not currently being offered through the website.