Last Updated: October 2026

At RefixPro, we aim to provide reliable and professional laptop, MacBook, Windows, IT support, repair, maintenance, and AMC services. This Refund & Returns Policy explains the terms applicable to refunds and returns for our services.

1. Service-Based Business

RefixPro primarily provides repair, maintenance, technical support, troubleshooting, and IT-related services.

Since many of our services involve technician time, diagnosis, inspection, troubleshooting, and work performed on customer devices, refunds may depend on the stage at which a service is cancelled or completed.

2. Service Inspection & Diagnosis

In some cases, a device may need to be inspected or diagnosed before the exact service, repair requirement, cost, or solution can be determined.

Any applicable inspection or diagnostic charges will be communicated to the customer before or during the service process.

Once a diagnostic service has been completed, the applicable diagnostic or inspection charge may not be refundable.

3. Refund Eligibility

A refund may be considered in situations where:

• A service has been cancelled before the service has started.

• RefixPro is unable to provide the confirmed service.

• An amount has been paid incorrectly or in excess.

• A refund is otherwise agreed upon by RefixPro based on the circumstances of the service.

Refund eligibility may vary depending on the service, payment status, work already completed, and applicable terms.

4. Non-Refundable Services

Charges may be non-refundable once the applicable service has already been performed.

This may include:

• Device inspection or diagnosis

• Technician visit charges

• Troubleshooting services

• Repair work already completed

• Software installation or configuration

• Data-related services already performed

• AMC services already activated or partially used

• Parts or components purchased specifically for a customer’s device, where applicable

5. Repair & Service Results

RefixPro makes reasonable efforts to diagnose and resolve technical problems. However, certain technical issues may depend on the condition, age, previous repair history, hardware damage, software condition, or other factors affecting the device.

Payment for completed professional service does not automatically qualify for a refund if the device has additional or unrelated technical issues.

6. Replacement or Return of Parts

If a replacement part is supplied or installed as part of a repair, its return or replacement will be subject to the applicable part warranty and service terms.

Parts that have been installed, used, damaged, modified, or otherwise made unsuitable for resale may not be eligible for return.

7. Customer-Provided Parts

RefixPro is not responsible for refunds, replacement, or warranty claims relating to parts supplied by the customer unless specifically agreed otherwise before installation.

8. AMC Services

AMC plans are service agreements and may have separate terms regarding cancellation, refund, service period, and usage.

Once an AMC plan has been activated or services have been provided under the plan, refunds may be limited or unavailable except where specifically agreed under the applicable AMC terms.

9. Refund Processing

If a refund is approved, it will generally be processed through the original payment method where possible.

The time required for the refund to appear in the customer’s account may depend on the payment provider or financial institution.

10. Requesting a Refund

To request a refund, please contact RefixPro using the contact information provided on our website.

Please provide:

• Customer name

• Contact number

• Service request details

• Payment details or transaction reference, if available

• Reason for the refund request

RefixPro may review the service request and related records before making a final decision regarding the refund.

11. Warranty & Service Issues

If you experience an issue with a repair or service after completion, please contact RefixPro as soon as possible.

Where applicable, the issue may be reviewed under the relevant Service & Warranty Policy rather than being treated as an automatic refund request.

12. Policy Changes

RefixPro reserves the right to update this Refund & Returns Policy from time to time.

Any changes will be published on this page with the updated date.

13. Contact Us

If you have any questions regarding this Refund & Returns Policy or a refund request, please contact RefixPro through the contact details available on refixpro.in.

RefixPro
Laptop, MacBook, Windows & IT Support Services
Website: refixpro.in